Staying up to date with innovations
Outdated systems can be a huge challenge for manufacturers as they aren’t working at optimal levels. It also leaves them open to possible security breaches. Updated and robust systems can provide greater insight in such a way that it will help employees complete tasks rather than hinder them. They will also be secure, with fewer leaks and attacks likely to affect the systems. Often making changes to the current systems doesn’t require ripping out of the hardware or getting rid of the software but building on what currently exists.
Staying up to date with available tech can also improve customer relations. For example, many companies haven’t kept up with customer self-service options, meaning that customers still must use old methods to create orders. This can lead to additional frustrations for them. There is tech available where manufacturers can provide every customer with a way to log inquiries, search for knowledge or solutions, request new work requests or obtain updates on work order status.
Allowing customers insight into their order status is a low-effort way to keep them informed. And having access to information is important to customers – it also means they will return to your website or app time and again, creating a stronger relationship with your brand.
Managing personalised services
There is a rise in on-demand orders, also known as real-time demand fulfilment, and these personalised services can disrupt the market. Standard orders have to be put to the side while these unique ones are created. There are ways to manage disruption effectively, such as having an accurate inventory plan, which can ensure that costs are managed.
Choosing your next tech update
Insufficient access to the data they are generating means businesses are losing out. Choosing which emerging technologies they should adopt, such as autonomous machines, nanotechnology etc will largely depend on the end data required. Start the process of data gathering with an audit, decide what data you want to gather and then explore the options available.
Syscom has a range of software solutions on offer and we’re also a certified Microsoft partner. Find out more about how we can help you here.