Syscom ERP Support

Consultancy & Planning

Plan for Success Using Syscom's Latest Technology

Syscom’s ERP software has been developed to serve growing businesses looking to connect their systems and improve efficiencies throughout their operations. An ERP system requires much more than a simple installation. It’s vital for the success of a project to ensure that the product works effectively alongside your business operations and plays an active part in helping you achieve your business objectives.

Discovery - We understand that each business has unique needs and goals. During a detailed discovery phase, carried out through a series of discussions and workshops, our industry experts will examine and evaluate existing business practices and identify any issues at an organisational level, in order to clearly understand each of your business processes and objectives.

Proposal - Our specialist team of software engineers can then identify areas where our software can streamline your business to formulate a complete and bespoke strategy for your project. Our team will propose a model of the solution to be implemented, laying out a realistic timeline for project completion, as well as controlling associated implementation and training costs.

Implementation & Development

Build the Right System for Your Business

Throughout the implementation process, existing business processes are constantly evaluated and areas for change and improvement are identified. For a successful implementation, our experienced technicians, who all have industry experience, can identify key areas for enhanced efficiency and more streamlined or suitable business processes within your workflow. This means that the software is implemented in the best way for your business and its unique requirements.

We provide training and ERP system support to ensure you and your staff completely understand and know how to correctly use system and make use of all the functionality available to them.

Customer Support Service

Support for Your System When You Need It

At Syscom, we are committed to creating long term partnerships and treat our customers with the same level of care, professionalism before, during and after a project is complete.

Our ERP support services team are always available whenever you need us. Our helpful staff are dedicated to ensuring you have the best experience with our software using a range of remote and hands-on methods to:

• Maintain and manage the application software
• Advise on operation systems architecture and utility software
• Maintain systems and programming documentation
• Provide regular software and documentation updates
• Offer on-site support where necessary
• Provide telephone support and assistance
• Offer a comprehensive remote diagnosis service

Support portal - Our online support portal is available to you 365 days of the year. It lets you log and monitor issues or escalate if necessary. It allows you to log new incidents and track the progress of existing incidents.

Service credits – As part of our ongoing support, Syscom offers its Professional Service Passport. You can buy service credits that may be used for anything, from developments, consultancy or as payment in full or in part for additional services.