Microsoft Dynamics Support

Consultancy & Planning

Align your technology with your business strategy

Even the most modern technology provides just part of a solution. In order for your software to deliver optimal performance to achieve your business objectives and goals, the technology must work alongside and complement the processes and operations you follow every day. When was the last time you reviewed your processes to see if they are giving you the best return? It is not always software that can help here. How you do things to compete and the way you adapt to an ever changing industry also helps.

This is why Syscom takes time to understand the complexity and individual needs of your business before commencing any project.

Our consultants are hand-picked from the industries we serve. Such that they have felt and overcome the pains you may experience. Coupled with their experience and knowledge of the Microsoft products are able to identify how these products can be manipulated to suit you. 

Installing anything from the Microsoft Dynamics Suite will yield rapid returns, but this depends on whether you chose the right Partner to help you. Microsoft has always stated that all customers should have access to software from day 1, not day 400. Discovery workshops from Syscom are conducted using your very own software and we configure on the go. 

Time is of the essence for you and if this is not recognised or respected it will drift. We will not allow that delivering projects were others fail. 

Workshops are designed to assess your AS IS operation interviewing all concerned. From which we construct and test the TO BE models. These models are what we later use to build your system having turned over every stone to make sure we have not missed ANYTHING. 

Can you be certain your present partner takes so much care of you?

Customer Support Service

Support for your system when you need it

We offer both our own Microsoft customers and those of others our comprehensive support, available at a level to suit your business and budget. If you are not getting the support you expect then you will from Syscom. Whether you’re looking for ongoing maintenance or just need us to be on standby for your staff, we have a range of services to ensure you get the most out of your solution.

Service desk – Ensure you’re never without assistance or a helping hand when you most need it. Our online support centre is available to you 365 days of the year that lets you log and monitor issues or escalate if you feel things are not progressing quickly enough for you.

Support portal - log new incidents and track the progress of existing incidents

Service credits – As part of our ongoing support, Syscom offers its Professional Service Passport into which you can buy service credits that may be used for ANYTHING from developments, consultancy or as payment in full or in part for additional services.

Audits and upgrades – Ensure you’re always up-to-date with the latest technology and are aware of options available to you for growth and change with our maintenance and upgrade services with ongoing or timely assessments

AX Medic

Put life back into your project

If you are finding yourself getting more and more frustrated that your installation of Dynamics AX isn’t going so well, or the system isn’t working the way you had envisioned it to do, then perhaps you need to change your AX support partner. It most definitely is not the product. 

Put the care of your Dynamics AX system into the hands of a company that is not interested in the money that exchanges hands as part of this process but in you and delivering against your business goals. The Microsoft Dynamics Suite of products has satisfied many thousands of companies so if you are not, then it is definitely not the product.

Our AX Medic team provide world class consultancy and support services. We follow a tried and proven methodology of:

• Clearly understanding what has been done thus far

• Fixing what is required and:

• Setting you back on the path you first thought you were on.

Project Recovery

What do our Dynamics Medics do

Our aim is to...

• Discuss and understand the needs of your business upon which to formulate a plan.

• maintain and manage the application software

• advise on operation systems architecture and utility software

• maintain systems and programming documentation

• provide regular software and documentation updates

• offer on-site support where necessary

• provide telephone support and assistance

• offer a comprehensive remote diagnosis service

Training

Get the most from your Microsoft software

As a Microsoft Partner we are required to undertake training courses to maintain our Professional Microsoft accreditation and knowledge of the Microsoft product set to give you the best service possible.  

Your Trusted Training Partner

We train your employees, offering a range of courses and training packages to bring them up to speed on your new IT solutions or to develop their skills with existing technology to bring you the best results as you move into the future. We keep you notified of new and exciting technologies that may improve the way you go about your business.

We offer training in:

• Microsoft Office and Microsoft 365 (Teams, Flow, Planner, SharePoint)
• Microsoft Dynamics 365 For Finance
• Windows Desktop and Server environments
• Security Awareness