Enterprise Resource Planning (ERP) system implementation can be extensive – and plagued with flaws if done improperly.
A defective system can often lead to poor user adoption, with staff returning to old methods for everyday operations. Which ultimately leaves you with an expensive, unused system that is not fit for purpose.
However, we can assure you that it’s not the fault of the software, but your installation and support partner.
We take a look at the top 5 Dynamics support issues related to failed implementations and poorly installed software.
Inadequate support and maintenance can affect overall system performance. Slow system performance could be down to several reasons, such as:
- Old Data
- Vast amount of processes
- Servers or network connectivity
- Hardware issues
- Lack of infrastructure
A system that can keep up with your infrastructure as your business continues to grow is vital. Your support partner should be responsible for monitoring this metric, as well as offering the right tools and support to help improve the health and longevity of your Dynamics system. Offering new features, product versions, security releases and fixes should also be part of your support package to ensure your system is optimised and effective.
2. Setup Issues
After investing in your new system, you might expect a fully operational system that serves its intended purpose, right? Unfortunately, without the right support, your Dynamics system could create more problems than it can solve.
If your partner does not have sufficient experience, in-house expertise and industry knowledge specific to your business and its needs, your project may be in jeopardy of failing from the initial setup, which can result in expensive changes that’re needed post-installation.
3. Access & Permissions
A common issue we hear with Dynamics is access failure, with many of its users unable to gain access, assign user roles or log in to the system – which can slow down operations and affect user adoption.
Assigning access should be simple and raising a support call for such a minor fix is both frustrating and inefficient for the user. The right support partner should be able to provide the right access for your workforce before your project is up and running.
Training is arguably one of the most important steps to successfully adopting a new system. Without the guidance of a proper training programme, that can be referred back to, system users will likely forget certain processes and workflows overtime. A good support partner should offer a range of media for initial and ongoing training.
Furthermore, without a specific, tailored training plan, staff may not be using the system correctly and could be making mistakes that are inadvertently costing your business or creating much larger issues.
5. Error/Warning Messages
Error messages, warnings and notifications can all affect the way a user interacts with a system. In fact, error messages have been found to be one of the biggest issues surrounding poorly implemented software – creating numerous problems that can affect different areas and departments.
Error messages can be helpful, providing quick solutions to whatever problem is occurring. But more often, error or warning messages require careful investigation and fixes to correct them. This can result in increased support calls, higher associated costs and a halt in operations until rectified.
Error messages can become frustrating to users and could potentially lead them to seek alternative methods to complete processes, resulting in further workarounds and lost time.