4 Signs Your Dynamics Support Isn’t Good Enough

A dedicated and productive Dynamics partner is essential to ensuring your Microsoft Dynamics software works optimally for your business.

Keeping your Dynamics system optimised and running at its full potential is important for several reasons, such as influencing employee productivity, overall efficiency, and even customer satisfaction.

Therefore, the right Microsoft Dynamics partner is essential to the success of your Dynamics 365, Business Central, AX, or NAV system.

If you notice issues with your set-up of Dynamics, it may be time to ask the question: are we getting the right support from our Microsoft Dynamics Partner?

4 Signs That Your Dynamics Support Isn’t Good Enough

1. Lack of communication
2. Lack of help or support
3. Implementing a disaster recovery plan
4. Support with upgrades and new releases

Explore these signs in more detail below...

1. Lack of Communication

• Does your Dynamics partner remain in regular contact with you?
• How quickly do they respond to your questions?
• Are they proactive in helping you achieve your goals?

The level of commitment from your Dynamics support partner is vital in helping your business achieve its overall goals using Microsoft Dynamics, whether you are a user of Microsoft Dynamics 365, Microsoft Dynamics AX, or Business Central.

We have often heard companies say they feel abandoned by their Dynamics support partners after the initial implementation and many end up transitioning to other solutions to resolve the issues, which costs time, money, and effort.

To fully support your business, your Dynamics support partner must keep consistent and regular contact with you to ensure you are not experiencing any issues which need addressing.

In addition, Dynamics partners should provide routine health reports and recommendations to give feedback about how improvements can be made to your system to increase overall productivity and efficiency, or even reduce costs.

Discover how choosing the right ERP partner can save you time, money and resources.

2. Lack of Help or Support

• Do they understand your market/industry?
• Are you valued by your support partner?

A lack of support can be the result of many different factors regarding the ability of Dynamics support partners to deliver appropriate services.  

Having industry-specialised professionals at hand is a factor which affects the level of support that Dynamics partners can provide. Whatever industry your business operates in, having Dynamics support staff who know your industry inside out will help you to adapt your Dynamics system in the best possible way to suit your ways of working. This could include recommending ISV solutions to enhance your Dynamics software, support with Power BI, or advice on migrating to the cloud. 

At Syscom, we have industry specialists in Manufacturing, Distribution, Apparel & Furniture. 

The size of a Dynamics partner can be an influential factor in the level of support received. This can be down to the prioritisation of customers, meaning that the smaller and less ‘important’ clients get a slower level of support compared to bigger clients needing the same services. Similarly, with larger Microsoft Partners, support can often be spread across multiple teams, meaning smaller details can be missed.

3. Implementing a Disaster Recovery Plan

• Do you have a disaster recovery plan?
• Do you know what one is?
• In the event of a disaster, how do you return to business as normal?

Disasters can come in all shapes and sizes, including human/employee error, natural disasters, or calculated attacks. Disasters always seem to happen at the most inconvenient time and in some cases, they cannot be avoided no matter what procedures or plans you put in place. You may not be able to avoid them, but you can always plan for them to keep business disruption to a minimum and get back on track as soon as possible.

Business data is important, it must be kept secure to prevent data loss, or for it to be used in any other way than its intended purpose. This should be a key consideration of your Dynamics support partner; ensuring your business has a robust plan in place so that in the event of a disaster you can get up and running in as little time as possible without causing further issues. So, the question is: do you have faith in your disaster recovery plan?

Find out about Syscom's managed backup and disaster recovery services.

4. Support With Upgrades and New Releases

• Does your current partner only offer you upgrades or new releases when prompted?
• Do they help you to utilise new technology?
• Do they provide training for your staff?

The level of support provided for Dynamics solutions can differ greatly. More active Dynamics support partners will support you with security updates, bug fixes and patches to ensure your Dynamics system is secure and up to date and never leave you exposed to external threats.

They should also provide access and guidance about updated functionality and features, such as Copilot, to help you get the most out of your Dynamics software.

Initial training, and in many cases refresher training, is an important part of the Dynamics support your business receives. When new developments are implemented, training staff on the updates is important for both the job satisfaction of the employee but also increases productivity when using Dynamics software.

Is your Dynamics support good enough?

If you feel that your Dynamics support isn’t up to scratch, find out about our Dynamics Medic service, which is a unique support service for the recovery of failing Dynamics 365, Business Central, AX & NAV projects. To discuss this further call us on 01384 400 600, email info@syscom.plc.uk or submit a contact form below.