• Home
  • News
  • Microsoft Teams: Revolutionising frontline manufacturing and empowering a hybrid workforce


Manufacturers have played a critical role throughout the pandemic, providing basic commodities and vital lifesaving equipment that has helped save countless lives. The pandemic has also fuelled digital adoption amongst many manufacturers who are trying to bridge the gap between the traditional manufacturing processes of the past and the new normal approach to working post-pandemic. Many believe a hybrid approach to working will allow a phased return to the new ‘normal’ of working life.  

Digitising Manufacturing Workflows  

Simplify How Your Employees Work 

Many internal manufacturing processes and workflows have now been digitised to create a more streamlined and efficient approach to managing everyday tasks. Clocking in and out of shifts, accessing set tasks, schedules, team chats and more can now be accessed through any device when logged into Teams. Typical HR related tasks can also be carried out by employees such as accessing shift information, swapping shifts, holiday requests, and time-off due to sickness. 

This is particularly useful for a hybrid workforce when employees  are working remotely and require access to the system to carry out their daily tasks. This approach also ensures all activity is still recorded and logged in the system regardless of employee location. 

Empower Information Sharing and Collaboration 

Microsoft Teams offers a central location where all members of staff can acquire information regarding day-to-day tasks. While working on jobs, employees may need access to certain information to assist in their completion of the task. For example, through Teams, employees can gain access to trouble shooting informationbest practices, and equipment manuals whilst working remotely.  

The asset management portal allows employees to access information regarding part availability, equipment needed, resources available and any job history that has been carried out at the various stages of development. 

Working remotely or off-site means that manufacturers must adapt to always provide the best form of assistance for their employees. Remote assistance means that employees can provide video, chat, and augmented reality assistance to those working on customer siteThis is made possible through new AR technology which relays a live feed of what each employee can see.  

Reskilling and Upskilling the Workforce 

Reskilling and upskilling the workforce is important not only to ensure regulatory compliance but to future proof the business itself as new technology enters the manufacturing process and procedures become digitised.  

Creating Communities of Useful Information 

Teams provides an easy-to-access community hub to help build workplace camaraderie amongst employees. Having access to shared documentation such HR related questions, FAQs, Policies, Best Practices and H&S promotes collaboration and information sharing amongst employees to help one another achieve more. Employees can be kept in the loop with scheduled alerts for news and updates across the company which ensures all your employees receive the required information at the right time. 

Compliance Across the Workforce 

Many manufacturers require staff members to maintain a level of certification across the boardTracking this can become a challenge for a manufacturer who has hundreds of staff members carrying out jobs at various stages of the manufacturing process.  

Manufacturers can ensure compliance across the workforce by tracking the status of completed courses by employees. This allows managers to monitor not only the progress of each employee, but also if the right training required has been provided and completed prior to work starting or tasks being carried out.  

On-Boarding and Progress Tracking 

Teams allows new staff members to get set up and on board in no time with Viva LearningWhen a new employee starts work, their account can be populated with the required training needed for them to carry out their role effectively. This helps bring new employees up to speed in record time and give them the confidence to carry out their job knowing they have all the necessary resources available at any time. Ongoing training can also be scheduled when refresher courses become available or new skills need to be taught.  

Managers are able to track the progress of each member of staff to ensure the required training and certification is complete before any workload is allocated. A complete history of achievements, completion statuses and outstanding training can all be accessed within Teams