Why Choose a Managed IT Service Provider

Why Use a Managed IT Services Provider?

Managing multiple IT staff and equipment with a limited budget can be inefficient, which is why more businesses are using managed service providers (MSPs) to reduce their IT costs, minimise downtime, improve IT security, and compete better.

As cyber threats continue to rise, your IT infrastructure serves as the first line of defence against both internal and external attacks. Protecting your data is more critical than ever.

Outsourcing your IT to a trusted third-party MSP not only enhances your security but also delivers cost-saving and operational benefits, especially for small to medium-sized businesses.

Syscom’s Managed IT Services help reduce your IT costs by eliminating the need for physical servers, expensive hardware, and in-house IT staff for daily support and maintenance tasks.

We offer a wide range of services tailored to businesses of all sizes, including:

Whether you're looking to enhance your security, streamline operations, or reduce costs, our flexible solutions can be tailored to meet your specific business needs.

Get in touch to find out how Syscom’s Managed IT Services can support your business.

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Reduce Your IT Costs

Controlled and predictable spending
Reduce the risk of costly mistakes

IT costs can be significantly reduced when outsourcing your IT department to a managed service provider. Firstly, you can convert unpredictable and variable costs into a predictable, fixed monthly expense, enabling more accurate future financial planning.

Additionally, MSPs offer a significantly cheaper option than an in-house IT department, which ultimately requires hardware, software, skilled staff with ongoing training, and other resources to run effectively.

You can also reduce the risk of costly mistakes which lead to network or data issues. These costs are usually the result of poor planning or a lack of IT knowledge and can come as an unexpected and costly expense to businesses.

Being able to reduce overall IT costs can have many beneficial effects, not only on a business's bottom line but also on its ability to provide products/services at a cheaper rate to consumers, compete better within its markets and provide more financial support to other projects by utilising the cost savings from a reduction in IT costs.

Avoid IT Downtime

Reduce disruption to your business
Identify issues before they become threats

Most IT systems are critical to the daily operations of running a business, so the need to minimise downtime is vital. Downtime can have massive ramifications for companies and can result in revenue loss and damaged brand reputation. Managing the uptime of IT systems, however, is often challenging for smaller IT teams as it requires careful round-the-clock network monitoring.

A managed service provider will offer 24/7 remote monitoring to identify issues before they become threats. Using managed IT services also provides the additional benefit of preventative maintenance, where issues can be monitored and dealt with before the end user even knows about them. This helps to improve employees' productivity, and by keeping downtime to a minimum, more work can be done.

At Syscom, we also provide a systematic assessment to identify security weaknesses throughout your IT infrastructure, whether it be single-site or multiple-site locations. Any threats or vulnerabilities that are found are allocated a severity level and dealt with accordingly.

6 Signs Your Company Needs A Managed IT Provider

Improve IT Security

Guarantee IT security compliance
Reduce the risk of cyberattacks
Gain peace of mind

IT Security is a complex and sensitive issue regarding business-critical data and sensitive customer data, which needs optimised security, around the clock. Too often, companies fall victim to cyberattacks due to insufficient security compliance, which can later lead to significant problems, including loss of data and substantial downtime.

You need a secure, highly resilient network and infrastructure, and those provided under a managed service are generally much more robust and stable.

Depending on your service level agreement, managed services can ensure your firewalls remain impenetrable, your PCI compliance is up to standard, your data is stored securely, and you have both hardware and software support. In addition, you can also have all-important disaster recovery services on hand whenever you need them.

Outsourcing your IT security to a managed services provider means you can not only reduce the risk of security threats but also take advantage of not needing to proactively monitor and maintain IT security in-house, freeing up time for other areas of your business. Your business can continually capitalise on the latest IT security features and technology, for both office-based staff and remote workers, without the need to provide further investments to an in-house IT department.

Why Use Managed IT Services?

50% of businesses reported having experienced some form of cybersecurity breach or attack within 12 months between 2023/2024.

An estimated 637,000 businesses (44%) face a basic cyber skills gap where staff responsible for cybersecurity lack the confidence to perform essential tasks.

Around 41% of businesses have sought external advice on cybersecurity in the past year, most commonly turning to cybersecurity consultants or managed IT service providers for guidance.

How to prepare for a ransomware attack

Cyber Risk Awareness

Businesses are continuously trying to identify and manage cyber risks.
While awareness of risks is growing, many organisations still lack formal procedures to manage these vulnerabilities. Here are some surprising statistics:

Risk Assessments: Only 31% of businesses conducted cybersecurity risk assessments between 2023 and 2024.
Security Monitoring Tools: Only used by 33% of businesses overall.
Cyber Insurance: Only 43% of businesses reported having cyber insurance.
Supplier Risk Reviews: Only 11% of businesses assess risks from immediate suppliers.

Most cyber threats are relatively basic, which is why government guidance recommends a core set of “cyber hygiene” practices to help protect businesses. Common measures include updated malware protection, password policies, cloud backups, restricted admin access, and network firewalls.

How To Improve Cyber Security Awareness

Scale IT To Current Business Needs & Future-Proof

The flexibility of scaling up/down when required
Only pay for what you need
Always be on up-to-date, secure technology

One of the perks of using a managed IT provider is the ability to scale your IT requirements easily as your business grows. At Syscom, our offering allows you the flexibility to choose the services you need for your business. This is particularly helpful when needing to scale operations up or down in short periods to meet changes in demand.

By choosing to use managed IT services, you need never worry that your technology will become obsolete, out of date, or expire because all of that is taken care of for you, with no additional financial risk to you or your business.

Your systems will be constantly upgraded, patched, and protected from harmful malware, giving you that essential peace of mind that comes from having the latest technology and cloud infrastructure. Plus, IT support is only ever a phone call away.

COMPARISON: Managed IT vs In-House - Which is best for your business?

Why Use Managed IT Services - A Case Study

Read this case study about the managed IT services we provide to one of our customers, and how it has reduced their downtime and improved IT security.

Support calls were reduced by 70%
Streamlining the system resulted in a reduction in IT costs
Hardware support keeps downtime to a minimum
Fully secure cloud backup for peace of mind.

Read the Case Study

THINK ABOUT THE IT SUPPORT YOU NEED - EXPERIENCING ANY OF THESE PROBLEMS?

outdated hardware that needs regular maintenance

HOW MANAGED IT SERVICES CAN HELP YOU

Cost Effective

From pay-as-you-go per employee to savings made from not paying hardware, software and infrastructure maintenance costs.

Top class security

Guarantee IT security compliance, reduce the risk of cyber-attacks and get the latest patches and updates with third-party support.

work directly with suppliers

Managed service providers work directly with suppliers such as Microsoft, so you have the latest software updates.

Explore Modern Workplace Solutions

A note from our Technical Director:

"A traditional IT set-up in a company will usually mean hi-tech servers, a room to keep them in and a team of people to make sure everything runs smoothly day-to-day. All this costs money. This escalates further when you consider the additional costs of keeping the servers cool, maintenance and repairs, as well as ensuring all your software remains up to date with the latest patches and versions.

Dropping the ball on any of this could leave your entire system exposed to malware, ransomware and viruses; it’s never-ending. The rate of ransomware attacks is increasing, and hackers are becoming more sophisticated in how and where they launch attacks at your infrastructure.

Add to this the rapid rate of software and hardware evolution and IT is suddenly a very expensive part of the business. Yet a crucial one. In these uncertain times, it’s important to ensure your company has the right IT services to operate at optimum efficiency."

Muhammad Shakeel, Technical Director at Syscom PLC.

Choosing The Right IT Provider For You

It can be daunting to hand over access to your data to a third party, so it's essential to choose the right IT service provider for your needs.

When selecting an MSP, it’s crucial first to define your key requirements.
A discovery session is an essential step. This allows them to understand your business operations and objectives and gives you insight into the services they can offer.

At Syscom, our managed IT support services are designed with flexibility in mind. Whether you need a fully comprehensive package on retainer or a pay-as-you-go option, we offer scalable solutions that grow with your business. You only pay for the users and services you need, helping you optimise costs without compromising on support.

Get in touch with our team today to discuss your IT requirements - call 01384 400 600, email info@syscom.plc.uk or submit a contact form and we'll get back to you.

Further Information

Further information on Managed IT Services from Syscom PLC

Managed IT Services Overview

We offer a range of services to facilitate the growth and success of your business.

Download the Brochure

Download a copy of the Managed IT Services brochure here.

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Packages

Syscom offer 4 managed IT packages to suit all business sizes and budgets.

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Latest News & Blogs

Take a look at the latest news and blogs about Managed IT services from Syscom PLC.

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01384 400 600
info@syscom.co.uk

What Does A Managed Services Provider Do?