Managed IT Service Packages

1. Basic Package

Often all that’s needed for small businesses, our basic package provides IT support for companies who already have an email server, Microsoft Office and anti-virus software in place.

The basic package offers:

• IT support with unlimited telephone and email support requests
• Access to our client web support portal to log issues.

Why use a managed IT provider?

2. Essentials Package

For the small to medium-sized organisation, our essentials plan is an affordable managed IT service package with security updates.

The Essentials package includes:

• IT support with unlimited telephone and email support requests
• Access to our client web support portal to log issues
• 24/7 proactive remote monitoring to detect and prevent any potential issues
• A Microsoft 365 Business Basic subscription, which provides
  • email with a 50GB mailbox
  • Microsoft Office 365 Web Apps with 1TB OneDrive Cloud Storage
  • use of Microsoft Teams and SharePoint
• Antivirus protection safeguarding your business from malware, ransomware and zero-day threats
• Security updates, ensuring all critical security patches and firmware updates are applied to protect your business
• Management of software updates

Get an overview of our managed IT services

3. Premium Package

Our premium package offers fully managed IT support, along with additional benefits.

The premium package includes:

• IT support with unlimited telephone and email support requests
• Access to our client web support portal to log issues
• 24/7 proactive remote monitoring to detect and prevent any potential issues
• A Microsoft 365 Business Standard subscription, which provides
  • email with a 50GB mailbox
  • Microsoft Office 365 Desktop Apps on 5 devices per user with 1TB OneDrive Cloud Storage
  • use of Microsoft Teams and SharePoint
• Antivirus protection safeguarding your business from malware, ransomware and zero-day threats
• Security updates, ensuring all critical security patches and firmware updates are applied to protect your business
• Additional security scanning of emails and attachments
• Advanced management of software updates
• A monthly service report including details of calls logged
• An annual review to ensure the Managed IT services are meeting the business needs

4. Enterprise Package

For larger organisations, our enterprise package offers a comprehensive managed IT support plan.

The enterprise package includes:

• IT support with unlimited telephone and email support requests
• Access to our client web support portal to log issues
• 24/7 proactive remote monitoring to detect and prevent any potential issues
• A managed Microsoft 365 E3 subscription, which provides
  • email with a 100GB mailbox
  • Microsoft Office 365 Desktop Apps on 5 devices per user with unlimited OneDrive Cloud Storage
  • use of Microsoft Teams and SharePoint
• Advanced antivirus protection
  • Enterprise-grade antivirus and threat protection safeguarding your business from malware, ransomware, and zero-day threats
  • Industry-leading providers such as Trend Micro and Microsoft Defender for Business to deliver best-in-class protection.
• Security updates, ensuring all critical security patches and firmware updates are applied to protect your business
  • Windows and macOS updates
  • Third-party applications
  • Firmware updates for network devices
  • Security patches for business-critical software.
• Additional security scanning of emails and attachments
• Tailored management of software updates
• A monthly service report including details of calls logged
• A quarterly review to ensure the Managed IT services are meeting the business needs
• Coordination of support for any 3rd Party support contracts that are in place
• A dedicated account manager at Syscom