Dynamics AX Support Services

AX SUPPORT

1. All-Version Dynamics AX Support

Mainstream AX support has now been removed by Microsoft as per their life cycle policy. That means that the following services are no longer available:

• Microsoft Dynamics AX 2009 support
• Dynamics AX 2012 support
• Dynamics AX 2012 R2 support
• Dynamics AX 2012 R3 support

Instead, support from a Microsoft Dynamics AX partner is required. 

At Syscom, we know that many businesses are still successfully using their Dynamics AX software and are not ready to migrate.

Whilst Dynamics 365 offers businesses a fresh new system, technology, AI, and an improved interface with modern functionality, many businesses can still run successfully on older versions of AX. Therefore, we offer third-party support if you wish to continue using AX, with no pressure to upgrade. In addition, our Syscom MTD Hub software offers an approved way to submit your VAT return to HMRC, which integrates seamlessly with Dynamics AX. 

We offer a range of AX support options, including monthly contracts and the option to purchase resource buckets of support hours. 

Modernise Your AX System

2. Upgrade from Dynamics AX to Dynamics 365

You may be wondering what the future is for your AX system and considering an upgrade to Dynamics 365.

Upgrading to Dynamics 365 allows you to take full advantage of the latest technology and functionality to enhance your existing operations and streamline your current processes. You also have the option to install the system on-premises, in the cloud or even in a hybrid deployment depending on your current needs and available budget. Learn more about an AX to 365 migration.

Microsoft is currently offering their 'Bridge to the Cloud 2' promo - a  40% discount for those migrating from on-premises AX to Dynamics 365 in the cloud. 

Unsure about upgrading to Dynamics 365? 

If the investment feels too steep or you’ve never fully tapped into AX’s capabilities, Dynamics 365 Business Central could be the perfect fit.

With flexible licensing options and a lower total cost of ownership, Business Central empowers organisations to modernise operations, boost efficiency, and future-proof their systems, without the need for a full Dynamics 365 deployment.

Dynamics Medic

3. Are you struggling with your Dynamics AX System?

There are many reasons why Dynamics AX implementation can fail, so at Syscom, we run a Dynamics Medic service dedicated to resolving AX issues.

Our Microsoft Dynamics AX Support Service team are experts in reviving struggling or failed implementations. We have helped many organisations, giving them back a system serving its intended purpose.

Common frustrations we have heard from AX users: 

• “I feel like I and the business are not getting the right support for my AX system”. 
• “My staff are turning to alternative methods instead of using AX”. 
• “Fixes we were told were required and paid for - didn’t work”. 
• “I spend days, weeks waiting for a resolution to problems I am experiencing today” or: 
• “I feel that I am paying for a service I am not getting”. 

With AX, you already have all the tools you need to run your business efficiently. Use our Dynamics Medic service to get, and keep, your system working for you.

With our wealth of experience and industry-leading knowledge, we have been able to help many businesses get back on their feet and utilise their Dynamics system to support growth and future operations.

CASE STUDY

Dynamics AX Project Rescue

We have been able to help many businesses unlock the potential of their Dynamics system and get them back on track to success.

CASE STUDY: See how Syscom supported vehicle component distributor, First Line, with Dynamics AX project recovery.

“Having had a bad experience with our previous partner, we were after a new Microsoft ERP partner to support us with additional functional and technical resources in specific areas where we didn’t have the immediate capacity and/or knowledge to do it ourselves. Syscom came in and very quickly understood our unique requirements and were able to immediately fill the gaps needed to develop and support our ongoing system needs.” – IT Director, First Line Ltd.