Microsoft Dynamics 365 Field Services

Automated, Streamlined and Effective

Optimise Resources

• Automate scheduling 
  
  
• Empower dispatchers 
  
  
• Streamline stock management 

With Dynamics 365 Field Service, you will be able to automate scheduling to fit in more appointments throughout the day and match experts with customers’ needs for specific locations, skills, priorities and estimations on appointment duration. Allow field service agents to manage resource assignments through multiple work orders utilising an interactive, drag-and-drop schedule board. 

Adapt and streamline essential stock management activities and enhance the overall first-time fix rate across the business. This is achieved by synchronising and tracking stock down to truck level, with real-time visibility. 

Field Service Technicians

Streamline Workflow

• Ensure on-time appointments 
  
  
• Deliver more personalised services
  
  
• Enhance onsite efficiency and optimise data accuracy 

Make sure appointments are on time by providing technicians with real-time data through their mobile devices using Dynamics 365 Field Service. This includes best routes to jobs, turn-by-turn directions and full work order instructions and details. Give technicians a full overview of each customer’s preferences and history to ensure more personalised services are being provided. Offline mode provides technicians with the ability to complete their tasks without the need for mobile reception or internet access which includes features such as geofencing and push notifications. 

Update work order details in real-time, helping to boost onsite efficiency and enhance data accuracy while providing easy access to technicians so they can view their assignments from any device, location or platform. 

Communicate, Empower and Build

Create Seamless Customer Experiences

• Build Customer Trust 
  
  
• Empower Customers 
  
  
• See Things From The Customers Perspective
  
  

Provide more transparent customer service experiences which effortlessly produce and share quotes, contract and scheduling information. Empower customers with an interface that makes it simple for them to self-schedule appointments and keep track of service activities. 
 
Dynamics 365 Field Service allows you to communicate effectively through providing customers with real-time technician location tracking and automated voice and text appointment notifications. Gain a view from the customer’s point of view by utilising personalised after service surveys to immediately identify customers views with the use of Microsoft Forms Pro. 

With Mixed Reality

Transform Field Services

• Empower Technicians
  
  
• Solve Complex Problems More Efficiently
  
  

Empower technicians with state of the art technology such as mixed reality video calling, annotations and file sharing – allowing them to solve problems effectively and efficiently, first time. 
 
Be able to solve complex issues quickly with Dynamics Remote Assist on HoloLens devices. Ensure technicians stay heads-up and hands-free while sharing what they can see with remote experts.