Win Customers for Life
Stand out amongst your competitors with Dynamics 365 Customer Service from Microsoft.
Utilise built-in intelligence which delivers faster, more personalised services and adds value to every interaction.
Stand out amongst your competitors with Dynamics 365 Customer Service from Microsoft.
Utilise built-in intelligence which delivers faster, more personalised services and adds value to every interaction.
Create positive customer experiences through a variety of channels with any device to help you exceed customer expectations.
Consistently adapt and improve while being able to reduce costs through intelligent learning to transform the way you provide your services.
Empower your supervisors with actionable insights at all levels, create virtual agents, and guide your customer service agents to the right outcomes.
Construct a complete visualisation of current customer engagement patterns, customer service agent performance and customer service operations dashboards with built-in AI and machine learning capabilities. Be able to find and share vital insights through the use of interaction charts, graphs and filters.
Build and construct customer loyalty through solving emerging issues before they effect other customers. Gain a detailed understanding of the customers satisfaction score (CSAT) and how to utilise AI analytical insights to implement data-driven developments.
Optimise current operations with case resolution insights, backlog trends and historical comparisons to evaluate customer service agent performance. Be able to monitor case volumes and incoming support topics in real-time to optimise and transform agent productivity.
Call us today on 01384 400 600 or submit a contact form for more information about how we can help transform your customer service operations with Microsoft Dynamics 365 for Customer Service.