Win Customers for Life

Stand out amongst your competitors with Dynamics 365 Customer Service from Microsoft.

Utilise built-in intelligence which delivers faster, more personalised services and adds value to every interaction with your customers.

What is Dynamics 365 Customer Service?

Dynamics 365 Customer Service is part of the Dynamics 365 suite of business applications. This app is designed to help you exceed your customer's expectations and provide excellent customer service through every channel you use. 

D365 Customer Service gives you: 

  • a 360 view of all of your customers
  • AI tools that monitor sentiment
  • Real-time insights
  • Intelligent routing that assigns service calls to the best agent
  • Excellent forecasting ability to plan staffing levels
  • the ability to connect with customers via phone systems, email, text, social networking or virtual assistants.
  • Real-time translation to communicate with customers in their language of choice.