Win Customers for Life
Stand out amongst your competitors with Dynamics 365 Customer Service from Microsoft. Utilise built-in intelligence which delivers faster, more personalised services and adds value to every interaction.
Explore Dynamics 365 Customer Service
Seamless Customer Service Begins Now
Deliver Fast & Personalised Services
Create positive customer experiences through a variety of channels with any device to help you exceed customer expectations.
Discover With Each Interaction
Consistently adapt and improve while being able to reduce costs through intelligent learning to transform the way you provide your services.
Transform with AI Insights
Empower your supervisors with actionable insights at all levels, create virtual agents, and guide your customer service agents to the right outcomes.
Engage with customers
Deliver Connected Support Across Multiple Channels
- Live Chat
- SMS
- Microsoft Bot Framework
Engage with your customers through live chat, so you are able to deal with issues as they arise in real time. Enable SMS communication with your customers to ensure asynchronous communication. Be able to manage multiple customers conversations simultaneously while having access to the history of communications between customers allowing full context to be maintained.
Dynamics 365 Customer Service allows your customers to 'self-serve' through intelligent resources and knowledge, providing a relief to customer service agents. Capitalise on the use of trained and tuned bots to identify customer needs and transfer to a live agent when necessary.
Speed, Personalisation and Precision
Provide Personalised and Effective Support
- Engage with customers on any channel or device
- Provide guidance to customer service agents through AI
- Resolve support issues proactively
Provide guidance to customer service agents with Dynamics 365 Customer Service AI-driven insights, appearing when they're needed most. Give every customer the VIP treatment with a complete view of each individual customer's experience, helping to personalise communications throughout.
Be able to avoid support issues through predictive care. Make use of analytics from connected devices to take action before warnings become issues. Keep things simple through self service elements and by routing cases intelligently to the right agent to ensure a quick resolution to the problem.
Drive business intelligence further
Learn with Every Interaction
- Optimise customer service agent performance
- Facilitate a responsive support model
- Understand things from the customer’s perspective
Analyse agent interactions with customers to improve engagement while promoting optimal behaviour through individual games and team competitions. On-board agents with speed and precision while keeping them up to date with new software features and capabilities through tailored in-app learning.
Manage staff levels and allocate resources to them based on the highest trending issues, frequently used channels and required skills to address certain service instabilities that occur on a daily basis. Investigate, measure and then act on feedback provided in every single service engagement. Make intelligent use of customer data tied together with insights from surveys using Microsoft Forms Pro, all included with Dynamics 365 Customer Service.
Ensure the best performance
Innovate with AI-driven insights
Gain Comprehensive Visibility
Construct a complete visualisation of current customer engagement patterns, customer service agent performance and customer service operations dashboards with built-in AI and machine learning capabilities. Be able to find and share vital insights through the use of interaction charts, graphs and filters.
Improve Customer Satisfaction
Build and construct customer loyalty through solving emerging issues before they effect other customers. Gain a detailed understanding of the customers satisfaction score (CSAT) and how to utilise AI analytical insights to implement data-driven developments.
Improve Operational Efficiency
Optimise current operations with case resolution insights, backlog trends and historical comparisons to evaluate customer service agent performance. Be able to monitor case volumes and incoming support topics in real-time to optimise and transform agent productivity.
Helping You, Help Your Customers.
Call us today on 01384 400 600 or submit a contact form for more information about how we can help transform your customer services department with Dynamics 365 Customer Service.
Looking for a solution? Get in touch
01384 400 600
info@syscom.co.uk
