Turn Prospects into Business Relationships

Increase customer demand for your products and services by improving marketing results with Dynamics 365 Customer Insights.

Improve the customer experience by personalising touchpoints along the customer journey to strengthen loyalty and retention. Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics. 

What is Dynamics 365 Customer Insights?

D365 Customer Insights is an application that helps you to deliver exceptional customer service. It gives your sales, marketing and service teams the tools to work together to deliver a personalised, targeted service.

The Customer Insights app now offers both the Customer Insights – Journeys (formerly Dynamics 365 Marketing) and Customer Insights – Data (formerly the standalone Customer Insights) applications. This provides exceptional value as you get the power of a complete customer profile and the ability to coordinate customer journeys.