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Microsoft Dynamics AX has been one of the worlds most functionality rich and easy to use ERP systems that has allowed businesses to future proof their operations with a dynamic system and has been the foundation of many great businesses since its release. 

As a user of Dynamics AX, you may be facing two issues:  

  • You are experiencing problems with your Dynamics system. 
  • You are thinking about what the end of mainstream support means to you. 

1. Experiencing problems with Dynamics AX? 

We have found that many businesses are dissatisfied with their implementation of MS Dynamics AX. The main reasons for this are the level of support they receive, the installation process going wrong, or the functionality of the system that has been installed not meeting their needs or expectations. 

Common frustrations we have heard from AX users: 

  • “I feel like I and the business are not getting the right support for my AX installation”. 
  • “My staff are turning to alternative methods instead of using AX”. 
  • “Fixes we were told were required and paid for - didn’t work”. 
  • “I spend days, weeks waiting for resolution to problems I am experiencing today” or: 
  • “I feel that I am paying for a service I am not getting”. 

Many are quick to blame the system itself, although in nearly all cases it turns out that the problems arise from the installation and implementation of Dynamics AX, the fault of the software partner they have chosen.  

Introducing Syscom’s Dynamics Medic Service 

Syscom’s Dynamic Medic is a unique service quite like no others that is offered to businesses wishing to recover their failed Dynamics projects. With Syscom’s wealth of experience and industry leading knowledge, we have been able to help many businesses get back on their feet and utilise their Dynamics system to support growth and future operations. Find out more here.

2. Thinking about the End of Mainstream AX Support?

Dynamics AX has now been rebranded as D365 Finance and Operations. D365 for Finance and Operations offers businesses a fresh new system, technology, and an improved interface with masses of functionality suitable for operations in the modern world across many different industries. Although this is the case, many businesses still run their business on older versions of AX. 

The last version of Dynamics AX was AX 2012 R3. 

Although Dynamics AX has been the backbone for many businesses since its release, 2021 marks the end of mainstream support from Microsoft for all AX installations which highlights another issue when considering what path to take moving forward. Find out what the end of mainstream support means.

So, if you are either experiencing problems with your Microsoft AX system, or thinking about changes due to the end of mainstream support, what are your options?  

Businesses who are concerned with either of the issues above have a few options to ensure their systems are secure, future proofed and able to serve their intended purpose.  

Stay with Dynamics AX 

If you are experiencing issues with AX due to the way in which it has been installed, you may want to consider a partner change. Whilst this may sound like a difficult, time consuming task, switching partners is easy – you just fill in a form! Take a look at our Dynamics Medic service page for more information, or to see testimonials from clients we have helped.  

If your Dynamics AX installation does meet your needs as a business and your system runs as you initially intended to, then you may see no need to upgrade or install another ERP system at this time. But with mainstream support ending this year, businesses still need to be supported with security updates, user support, design changes and feature requests to ensure the security of your data and the continuation of your operations. The question to ask yourself here is are you happy with your support partner? 

Syscom can support businesses running on Dynamics AX with the relevant updates needed to ensure that business critical data and functions continue to support your needs. If you would like more information on how we can offer you support for your Dynamics AX system, please visit our Dynamics Support Page.

Upgrade to Dynamics 365

As a Dynamics AX customer, you have the option to upgrade to the latest Dynamics software available, Dynamics 365. As previously mentioned, Dynamics 365 Finance and Operations is the rebranded and newly improved version of AX.  

Upgrading to Dynamics 365 allows you to take full advantage of the latest technology and functionality available to enhance your existing operations and streamline your current processes. You also have the option to install the system on-premises, in the cloud or even a hybrid deployment depending on your current needs and available budget. If you would like to learn more about the difference between on-premises and cloud deployments, follow the link here

Does Dynamics Medic sound like a service that could benefit your business? 

We have been able to help many businesses unlock the potential of their Dynamics system and get them back on track to success. Don’t believe us? See for yourself:  
“Having had a bad experience with our previous partner, we were after a new Microsoft ERP partner to support us with additional functional and technical resources in specific areas where we didn’t have the immediate capacity and/or knowledge to do it ourselves. Syscom came in and very quickly understood our unique requirements and were able to immediately fill the gaps needed to develop and support our ongoing system needs.” –IT Director, First Line Ltd. 

If you would like to learn more in-depth details about our Dynamics Medic service and how Syscom can help you recover your failed Dynamics project, ir if you are considering a partner change, please don’t hesitate to contact us for more information - call us on 01384 400 600, email us at info@syscom.plc.uk or submit a contact form below.