Wacoal Europe

ERP8, ApparelX, Fashion

Wacoal Europe benefit from SyscomERP business software

Wacoal Europe, a hugely successful £90 million turnover UK company, has benefited from an installation of SyscomERP business software, a modern and flexible Enterprise Resource Planning solution, specifically designed for textile and apparel companies.

Wacoal Europe can trace its origin back to 1920. They have over 500 employees across the world and continue to expand and grow. They are specialists in designing and manufacturing high quality, fashion conscious lingerie and bra-sized swimwear for the fuller bust and figure and offer a whole portfolio of brands, each with their own personality and position in the market.

Their products are stocked in over 5000 retailers, including national and independent stores as well as online across the globe, in more than 45 countries.

Wacoal Europe has been using SyscomERP software throughout their business for over 10 years, including their manufacturing operations in the UK and overseas. They have thousands of customers around the world and regularly supply companies like Harrods, Debenhams, John Lewis, Next, and Selfridges. In 2010 they added the French lingerie and swimwear brand Huit to their product portfolio and continue to grow rapidly.

“We have a good working relationship with Syscom” commented Bill Phelan, Head of Group IT, “key Syscom staff attend regular key account management meetings and progress is monitored and achieved. Plans are being made for Syscom PLC to undertake a number of software related projects with us during the next few years as we drive the business forward worldwide”.

At the Head Office in Desborough, Northamptonshire, Wacoal Europe design most of their garments using Syscom’s Product Development Management system (PDM) and samples are produced.

Wacoal Europe has been designing lingerie using Syscom PDM for many years. “The implementation went very smoothly” recalled Bill. “It helps us to manage vital information and collaborate with the product teams and our suppliers world-wide without the need for emails and spread sheets. It also handles BOMS and costing’s efficiently”. Once a design is approved, they run the full suite of SyscomERP Manufacturing including Bill of Materials, Production Activity Control, Manufacturing Resource Planning and Warehouse Control.

SyscomERP manufacturing software provides Wacoal Europe with complete control over their manufacturing activity“SyscomERP handles our BOM and costing operations efficiently” said Bill.

Production Activity Control (PAC), allows Wacoal Europe to monitor the activities related to scheduling, releasing and tracking of production orders and schedules. It also reports the materials and resources used and the results of the production process.

Materials Requirement Planning (MRP), assists Wacoal Europe in the detailed planning of their production process ensuring that materials and products are available for production and delivery to customers when requested.

Intercompany processing— Cross Docking, is also key to Wacoal Europe who use this to track products throughout their enterprise based in UK, Australia, Sri Lanka and USA.

Bill concluded “Syscom provide us with a good standard of service and a stable business environment that supports our business processes well. We look forward to working in partnership with Syscom as we continue to develop and expand the business with the forthcoming implementation of version 7“.


ApparelX is the latest version of SyscomERP. Learn more here.

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