Incorporatewear

For more than 20 years, Incorporatewear developed inspirational corporate clothing, workwear, and uniforms for a host of blue-chip clients. 

The company supplied uniforms and workwear to over 250,000 employees of clients such as Barclays Bank, Virgin Atlantic and Marks & Spencer. Client retention was paramount to Incorporatewear’s business culture. As a testament to this, its loyal customers regularly renewed their contracts. Incorporatewear put this down to a focus on excellence, whether in providing bespoke designs, flexible supply, or dedicated client services.

SyscomERP was first integrated throughout the whole of Incorporatewear's business in 2009, operating across Sales, Manufacturing, Distribution and Finance.

Sales Order Processing

Electronic Data Interchange (EDI) was enabled to automatically upload Incorporatewear’s website orders into SyscomERP for processing, helping to eliminate order entry errors. Automatic order acknowledgements were sent to clients to keep them informed, which helped provide great customer service – a key part of Incorporatewear’s philosophy.

Wardrobe Management

One of the key modules that Incorporatewear used was Wardrobe Management.

Wardrobe Management can be points-, garment-, or price-based and handles structured entitlement and rule-driven order profiles, providing total control over the order entry and contract processes. It is used to track client enquiries and provides a history of events. Each Wardrobe is connected to a grade of staff. Wardrobes can be linked to employee records automatically via an auto-import routine to set up service contracts.

“Wardrobe Management is vital and helps us to service wearers to a high standard. The module handles new starters and staff turnover well and copes with organic growth or decline for our clients”.

Managing Director, Incorporatewear.

SyscomERP Wardrobe Management provided Incorporatewear with a wearer history enquiry functionality, allowing multiple search criteria and sort options. This allowed their helpdesk staff to be fully informed whilst dealing swiftly with customer enquiries, resulting in high levels of customer service.

SyscomERP Web Wardrobe provided Incorporatewear with the ability for uniform wearers to order from their wardrobe allocation online through secure log-ins.

In this module, images and information can be pulled through from SyscomERP, making it easy to set up a wardrobe web portal. Messages and statements, including T&C’s, can be added to accept before placing an order if this is a requirement for any client.

Where items are required to be supplied locally to the client operation, SyscomERP runs a replenishment process to top up stock levels at client sites based upon minimum/maximum stock levels (for example, different airport locations). Syscom Web Wardrobe, together with the Warehousing module, catered for this. Purchasing of uniforms can be controlled on an individual, departmental, branch, or regional level.

For those clients who have special bespoke requirements, a back-to-back order is created by SyscomERP.

Works Orders in the SyscomERP Manufacturing module was used by Incorporatewear to process in-house embroidery and alterations.

Unisex Wardrobe and PPE items can be monitored over time to control when a replacement item is due. If the wearer needs to return the old item before being issued with a replacement, then the system handles this too, ensuring that items are recycled or disposed of according to company rules and regulations.

Software Support

Syscom worked closely with Incorporatewear to ensure their ERP software met their requirements. A FedEx courier integration was a project we collaborated on.

Note: ApparelX is the latest version of Syscom ERP.  Find out more here.