Alexander Comley explored the software market in search of an integrated enterprise resource planning system which encompassed definite functionality and flexibility to support its growing business both now and into the future. One of the key advantages of Microsoft Dynamics AX is that it enables Alexander Comley to provide complete traceability of products throughout the entire life-cycle. Should any critical faults arise, the problem can be traced directly back to the source which allows the company to act fast, fixing any errors that occurred. To ensure the smooth operation of Microsoft Dynamics AX ERP, Alexander Comley decided to sign up for IT Network and Hardware support services provided by Syscom.
Fred Hampson, IT Supervisor, said “The network support we get from Syscom is fantastic! They really understand our business requirements and react quickly to deal with any issues that arise. Proactive monitoring, early problem diagnosis and preventative measures taken by Syscom helps Alexander Comley to achieve optimal productivity from their hardware and infrastructure, which in turn minimises the risk of costly disruptions to their business operations."
Sales history and detailed customer information are now stored on the system, enabling staff to place orders swiftly and efficiently using correct stock, price and lead time information. As a result, customer services experience has been enhanced and improved dramatically.
“We can now easily extract and analyse real-time data and information from across the organisation using Dynamics AX”, said Chris Bourne- Hallett, Managing Director. “It helps me keep on top of the business on a daily basis and provides me with fantastic visibility. The increase in efficiency and improvements in company-wide collaboration are excellent."
Alexander Comley is holding its own in the equipment manufacturing market place, investing in new machinery to advance ahead. They have employed new staff to cope with the increasing demands of their industry and continue to move forwards with confidence.