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30.11.21

Managed IT services offer businesses peace of mind by taking care of their IT infrastructure and offering support when required. Outsourcing IT services can also be a cost-effective solution for many businesses as the need for costly in-house expertise is removed.

Our packages are tailor-made to the size of your business to ensure you only pay for what you need. Let’s take a look.

 

Basic Package

Our basic package provides a fundamental level of support for your business. This package is ideal for smaller organisations who already have an email server, Microsoft Office and anti-virus software on their devices. This package includes:

  • IT Support (includes unlimited email and telephone support requests)
  • Access to Syscom’s support portal for quick and easy support ticketing

 

Essential Package

Our essential package is most suitable for small and medium sized businesses who are looking for a complete IT support package. This package includes:

  • IT Support (includes unlimited email and telephone support requests)
  • Access to Syscom’s support portal for quick and easy support ticketing
  • 24/7 proactive remote monitoring to detect and prevent potential issues
  • An M365 Business Basic subscription which includes:
    • email with a 50GB mailbox
    • Microsoft Office 365 Web Apps with 1TB OneDrive Cloud Storage
    • use of Microsoft Teams and SharePoint
  • Antivirus protection
  • Security updates
  • Management of software updates

 

Premium Package

Our premium package builds on the services from our essentials package and suitable for small or medium sized businesses who are looking to outsource more than just IT support services. This package includes:

  • IT support with unlimited telephone and email support requests
  • Access to our client web support portal to log issues
  • 24/7 proactive remote monitoring to detect and prevent any potential issues
  • A Microsoft 365 Business Standard subscription which provides:
    • email with a 50GB mailbox
    • Microsoft Office 365 Desktop Apps on 5 devices per user with 1TB OneDrive Cloud Storage
    • use of Microsoft Teams and SharePoint
  • Antivirus protection
  • Security updates
  • Additional security scanning of emails and attachments
  • Advanced management of software updates
  • A monthly service report including details of calls logged
  • An annual review to ensure the Managed IT services are meeting the business needs

 

Enterprise Package

Our enterprise package provides businesses of all sizes with a fully managed services which helps them to reduce their expenditure and have peace of mind that their systems are safe and secure.

  • IT support with unlimited telephone and email support requests
  • Access to our client web support portal to log issues
  • 24/7 proactive remote monitoring to detect and prevent any potential issues
  • A Microsoft 365 E3 subscription which provides:
    • email with a 100GB mailbox
    • Microsoft Office 365 Desktop Apps on 5 devices per user with unlimited OneDrive Cloud Storage
    • use of Microsoft Teams and SharePoint
  • Advanced antivirus protection
  • Security updates
  • Additional security scanning of emails and attachments
  • Tailored management of software updates
  • A monthly service report including details of calls logged
  • A quarterly review to ensure the Managed IT services are meeting the business needs
  • Coordination of support for any 3rd Party support contracts that are in place
  • A dedicated account manager at Syscom

 

Benefits of Syscom’s Managed Services

There are several benefits that managed services can provide for businesses both large and small:

Fixed Costs - Our fixed monthly pricing on all our managed services packages allows you to accurately manage your IT expenditure and requires no initial investment.

Peace of mind – Managed services takes the headache out of managing your IT in house and leaves you with the peace of mind that Syscom have your systems safe and secure.

Access to experts – Having knowledge and experience is important. Paying for this in-house can become expensive, but with managed services you can access IT experts for far less.

Future proofed systems – Keeping up with the latest technology and security can be expensive. With managed services, you always have access to the latest systems, security and technology at no extra cost.

 

Want to learn more about our Managed Services? Download our pricing guide.

To learn more about how our managed it services could benefit your business, get in touch today to speak to one of our advisors.