Do you manage fleets of vehicles and the maintenance thereof, or perhaps products that require infield support through service levels. Then using Microsoft Dynamics 365, this process has become so simplified as more and more information is made available to you.
IoT technologies allow sensor information to be relayed to you without an engineer being present. This truly is becoming the age of the Smart Device. Tachographs, Engine Management Systems, heat and vibration sensors are providing interesting data upon which service to customers is being revolutionised.
There is no longer any need to walk round with the clip board reporting of wear and tear. The time taken for this information to be entered disappears along with any entry error. This means you simply turn up at the door of your customer to carry out routing maintenance or fault fixes because the item told you it had a problem and exactly where that problem is.
Using IoT technologies such information is rapidly becoming second nature. Police, Fire services and the NHS already take advantage of this and it exists up and down the highways of Britain. Your cars, vans and lorries are already talking via GPS technology. So, for those that fail to recognise this will ultimately have their share of the market eroded by companies offering more precise, effective and tailored servicing.