A business is only as good as its employees and the same can be said about a company-wide ERP system; it only really works when all its users are happy and fully engaged with it. An ERP system relies on the consistent input of corresponding data in order to optimise its effect on productivity and efficiency. This is just one of the reasons it's so important to have all departments commit to new procedures before starting an installation.
But what happens when you notice that your staff are reverting to old or alternative methods?
When you've invested heavily in a new system it's difficult to imagine that anything could be wrong with it, however, there are tell-tale signs that your staff are not adapting to the changes or are not getting the support they need to use the software properly. One of the main reason’s projects can sometimes fail is because members of staff struggle to adapt. It’s in our nature to find a solution to a consistent issue, particularly in time pressure situations.
You may notice:
- Staff return to old methods of working – perhaps paper or alternative
- Staff find their own ways of avoiding the system and have begun to invent workarounds.
- Main users are making frequent support calls
Your staff are the ones that use the system day in and day out. If they're looking to digress back to old methods or are finding their own ways of avoiding the system, it's a sign that the implementation hasn't been as successful as it seems. That's why your staff are your best indicator of whether your system is a success.
Poor training and delayed support from software partners are often the root cause of employee dissatisfaction when it comes to new systems. It's essential that the main users of the system have a full and practical understanding.
An ERP system is a huge part of your business operations, it relies on commitment from all departments to be used correctly and to function to full capacity.