Syscom / Support


Caring for your business assets ought to be of prime importance. Placing your IT business application software in the hands of Syscom should leave you safe in the knowledge that your systems are being looked after by those that care about you.

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Customer Support Service

We provide our Microsoft Dynamics AX and SyscomERP customers with a comprehensive support, maintenance and upgrade service for any hardware, if required, and our software applications. Our online support centre allows you log and monitor any support cases as well as request enhancements.

Led by our Customer Services Manager, our dedicated help desks focus on AX and SyscomERP Support, and collaborate with our internal development and technical teams to ensure you receive first class customer service.

In summary, our AX and ERP support centre has the resources and facilities to provide a range of expert services as outlined below.

Our support help desk aims to...

  • diagnose and fix software faults 

  • maintain and manage application software

  • advise on operation systems and utility software

  • maintain systems and programming documentation

  • provide regular software and documentation updates

  • offer on-site support where necessary

  • provide telephone support and assistance

  • offer a comprehensive remote diagnosis service

Hardware & Technical Support 

Hardware and Technical Support (HATS) from Syscom PLC can provide your company with an easy to understand, straightforward and easy to administer IT support contract.  

We specialise in providing Hardware and Technical Support to small-to-medium sized companies in your area.  Our services include IT security, disaster recovery planning, cloud and hosting services, networking, server advice and much more.  We can even make arrangements for you to finance your IT project if you prefer. 

HATS from Syscom provides you with a comprehensive, 24/7 remote monitoring IT support solution to look after your IT.  Remote monitoring anticipates problems before they occur, so they can be dealt with quickly and minimise the disruption to your company. 

We provide:

  • Clear easy to understand solutions in plain English. 

  • At a reasonable cost.

  • Local, experienced and accredited Engineers.

  • Excellent levels of service.

  • If a site visit is needed, we promise to be with you in less than 4 hours. 

You can rest assured that HATS from Syscom PLC is looking after your IT and is only a phone call or short distance away should you need us. We provide all the benefits of having your own LOCAL IT Department at a fraction of the cost.  

Microsoft Dynamics GP Support

  • Not getting the right level of Microsoft Dynamics GP Support from your current partner?

  • Do your people need consultancy or training services?

  • Does your system require configuration to suit your business processes? 

For fast, reliable Microsoft Dynamics Great Plains Support, contact us.

Proven Track Record

Syscom has years of experience working with Microsoft Dynamics GP at a variety of different versions and are currently in the process of carrying out many upgrades to the latest version on behalf of our customers. 

Regular Account Management Reviews

As part of our service we will carry out regular Business Reviews of your GP system and company processes with you and create an Account Review document containing a record of the conversation including tips, suggestions for consideration and best practice notes. 

To see more - arrange a free business review

Contact us

get in touch on 01384 400600 /

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