Experiencing problems with MS Dynamics AX 2009 or 2012?
Often, users of Microsoft Dynamics AX bought it to future proof their growth ambitions and provide enterprise wide integration beyond that of other ERP software solutions. It is also probable that they spent a lot of time selecting Microsoft Dynamics AX after carefully considering and rejecting others in the process.
Unfortunately, many companies fail to achieve the benefits they once sought. Through our AX Medic programme, we are regularly contacted by companies who are struggling to get their version of Dynamics AX working correctly and are paying for a system that is not serving its intended purpose.
You will only ever exploit Microsoft Dynamics AX’s true potential if your Microsoft AX support partner knows the extraordinary capabilities of the system to serve your specific industry and is able to demonstrate these capabilities from a wealth of experience and knowledge.
We can assure you that it’s not the software at fault, but your partner.
Some of the common frustrations we hear are:
"We feel like we aren’t getting the right support for our AX installation"
"Our staff are now turning their backs on AX and returning to alternative methods"
"AX support isn’t up to the standard we expect and we feel like we are being ignored”
"Modifications we asked for don’t work"
"We spend days / weeks waiting for resolutions to problems we are experiencing now"
"We feel we are paying for a service we are not getting"
Microsoft Dynamics AX Support
Our AX Medic programme successfully untangles the mess that other Microsoft partners have left behind. AX Medic has benefitted many organisations, giving them back a system serving its intended purpose.
If you are finding yourself getting more and more frustrated that your installation of Dynamics AX isn’t going so well, or the system isn’t working right for you, then perhaps you need to change your AX support partner.
Put the care of your MS Dynamics AX system into the hands of a company that is not only interested in you and your business goals, but is also interested in getting you the benefits you originally sought and more with the least amount of disruption. Contact us for an initial chat >
Our AX Medic team provide world class consultancy and support services. We follow a tried and proven methodology of:
Clearly understanding what has been done
Fixing what is required
Setting you back on the path you first thought you were on.
Did you know by choosing a Microsoft product you are entitled to switch provider whenever you like?
It’s a really easy process to switch AX Support Partners:
Get in touch with Syscom to discuss your current situation with AX
Fill in a simple form to switch providers, this is then processed by Microsoft
Syscom will get your implementation of AX working in the way you need, delivering what you expected when you bought it
Relax in the knowledge that Syscom will provide great ongoing AX support tailored to your company
Am I jumping into the fire?
To recognise the full potential of Microsoft Dynamics AX you need to be guided by a team of dedicated consultants that have worked in your industry and experienced the problems you face first hand. You deserve a team of dedicated professionals, who provide AX support in the way you expected from the start with your original partners.
At Syscom PLC, we provide world class consultancy and support services for our customers and will not settle until their problems are resolved.
Our AX support and assistance is available whenever you need it, you only have to ask. It really is but a paperwork exercise away.
Try AX Medic to understand the system you’ve paid for and unlock its marvellous capabilities. Microsoft support of AX 2009 is already nearing its end in 2018 and AX 2012 ends in 2021.
Get in touch to find out more
If you are dissatisfied with your installation or experiencing difficulties with your current AX support partner, then you have the option to change it.
Don’t let poor AX support taint your view of Microsoft Dynamics AX, its potential can be maximised and your problems fixed through a few simple steps.
With Dynamics AX you already have all the tools you need to run your business efficiently. Get in touch to see how we can help.