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Preston 01772 252512 Blackpool 01253 316333 |
Covering devices from all the leading networking vendors that include routers, switches, desktops, laptops and servers Syscom have the technical expertise to successfully respond to a variety of networking scenarios.
The devices Syscom support span across many different technologies such as IP Voice, Unified Communications, Servers & Desktops, Wireless and Security which are all maintained by a comprehensive infrastructure of experienced technical teams.
Tailored Service Levels
Syscom’s Service Levels are split into 3 defined areas; Fix, Response and Advanced replacement. Depending on the requirement all Syscom clients can select a variety of options to tailor their SLA in response to their networking needs.
As part of the defined Service Levels provided all Syscom clients can select a specific time constraint to accompany the SLA whether that be a 4 or 8 hour response, Monday to Friday coverage or a complete 24/7 support package. These flexible options mean Syscom can tailor the solution to meet the needs of their clients rather than the client having to fit into a limited number of restricted SLA's.
As part of any support contract partners are provided with a single point of contact via the Syscom service desk regardless the SLA, device type or network location. This ensures all faults can be logged on a central online system where partners can even have access to view any incidents through a secure portal.
Service Level features
If you require any further information or assistance regarding Syscom’s Service Levels then please contact one of our representatives who will be willing to assist you further.
Accreditations
Referral's
"Syscom provides us with an IT department that would be far more expensive if it were brought in-house. The value for money is exceptional ... They provide a fast efficient service to problems, excellent advice and solutions to our business requirements"
Company Accountant, UPL....