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Preston 01772 252512 Blackpool 01253 316333 |
On-Site
Syscom’s Service Levels are split into 3 defined areas; Fix, Response and Advanced replacement. Depending on the requirement all Syscom clients can select a variety of options to tailor their SLA in response to their networking needs.
As part of the defined Service Levels provided all Syscom clients can select a specific time constraint to accompany the SLA whether that be a 4 or 8 hour response, Monday to Friday coverage or a complete 24/7 support package. These flexible options mean Syscom can tailor the solution to meet the needs of their clients rather than the client having to fit into a limited number of restricted SLA's.
As part of any support contract partners are provided with a single point of contact via the Syscom service desk regardless the SLA, device type or network location. This ensures all faults can be logged on a central online system where partners can even have access to view any incidents through a secure portal.
Remote
Our telephone & remote support gives you access to our skilled and experienced engineers. You may call this support line as many times as you would like as part of your contract asking any IT related question.
As part of our audit we install remote control software that gives us a secure access to your network to be able to remotely control your server and your client PC's. From here we can configure and install hardware and additional services such as printers and other network devices as though we were in the office. We can also troubleshoot any problems you may be seeing without the need for lengthy telephone explanations.
Accreditations
Referral's
"Syscom provides us with an IT department that would be far more expensive if it were brought in-house. The value for money is exceptional ... They provide a fast efficient service to problems, excellent advice and solutions to our business requirements"
Company Accountant, UPL....