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Maintenance & Support

All of Syscom's computer maintenance support is delivered through a single-point-of-contact utilising the comprehensive range of skills and resources. From here all incidents are managed and dealt with in the most efficient and time effective manner. Our multi-vendor approach is delivered through our experienced field engineers.

Services include:

• North West England Coverage IT Support>

  

• A single point of contact for all related incidents
• Networking devices & server support
• Guaranteed responses and fixes within defined service level agreement
• Access to spares
• Skilled and accredited field based engineers backed up by specialist consultants
• Service Desk and call logging facility
• Service delivery management
• Remote and onsite trouble shooting services

Customers are able to either email or phone us or use our specially written web based Fault logging system to inform our engineers of any issues with their IT. They can then keep a check on the current status of their problem from any pc with access to the internet.

We also use premium service proactive monitoring software to monitor your Pc's, Servers and network infrastructure which allows us to foresee problems before they occur .

Please download our Proactive Monitoring PDF for further info.

Syscom has invested heavily in the training and accreditation of their engineers and consultants and has the ability to support products from the following vendors:

Comms	Servers	Desktops & Laptops	Printers
Allied Telesyn	Acer	Acer	Brother
Axis	Clone	Clone	Canon
Baystack	Compaq	Compaq	Epson
Cabletron	Dell	Dell	Fujitsu
Enterasys	Fujitsu	Fujitsu	Genicom
Chase	Gateway	Gateway	Hewlett Packard
Cisco	Hewlett Packard	Hewlett Packard	IBM
Draytek	IBM	IBM	Kyocera
Check Point		Sony	Panasonic
IBM			Printronix
Juniper			QMS
Lucent			Tally
Netgear			Tektronix
Netscreen			Xerox
Newbridge			Zebra
Nokia
Nortel
Perle
Planet
VMware
Watchguard
Zyxel
3Com

Syscom is committed to delivering the highest standards in maintenance and IT support. Providing its customers with unrivalled levels of service and support in order to minimise downtime and increase both user and overall operational efficiency.

To find out how we can assist you further with your Maintenance requirements please call us today where one of our representatives will be on hand to deal with your enquiry in more detail.

Why outsource your IT?