Syscom / IT Support

IT Support

Certified experts on-hand to assist with your IT Support needs offered to you by a Microsoft Gold Partner.

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Why Syscom?

As a designer of business systems for over 40 years, Syscom PLC is one of the UK’s most respected providers of outsourced managed IT systems and technical support for independent businesses. With our status as a Microsoft Gold Partner, we pride ourselves on our knowledge and experience of intelligent software and our support services.

All Syscom staff have been hand-picked from the industries we serve. We will listen to you, understand your individual business needs and the issues you face, to determine what can be achieved in the simplest of ways.

Our Vision

We empower and transform businesses to be at the forefront of technology by providing malleable Business Solutions that suit your needs today and can be added to as your business evolves, adjusting with the increasing speed of change of customer demands and user needs.

Your IT Department

If you have IT infrastructure, we're betting that you've had issues with the infrastructure you've not always been able to resolve 100%. What's more, to have someone come in and do that once in a while can be a costly affair. Hiring an internal IT team can also cost money and not be as efficient as it may need more than just one or two individuals. 

Syscom hardware and technical services can help you to focus on your core business, whilst at the same time help you to reduce cost.  An IT system no longer just supports your business, it will enable your entire business to operate effectively.  Syscom hardware and technical services will help you ensure that your business critical software and hardware applications are always available and that your valuable data is fully protected.  Syscom works with small to medium sized companies to provide hardware and software sales, consultancy, 24/7 pro-active network monitoring, and on-site and telephone support. 

Syscom offer expertise in:

  • 24 x 7 Remote Monitoring

  • On-Site / Remote Support

  • Network Infrastructure Monitoring

  • Daily Backup Notifications

  • Event Log Monitoring

  • Disk Space Monitoring

  • MailStore/Office 365 Monitoring

  • User Permission and Access Rights

  • Server Support

  • Hardware Maintenance 

  • Installations and Upgrades

We don't believe in a one-size-fits-all solution, therefore we have gone to great lengths to ensure that our services are suitable for businesses of all shapes and sizes. 

IT Audits

To keep your systems running at their best, we perform regular audits to ensure that all your hardware and software is up to date and running as it should to give you peace of mind.

Remote Support

End-user support available for your staff so that should anyone have any issues, you have your very own IT department just a phone call away. 

Patch Management

Worried about not receiving critical security updates? Struggling to keep up with everything? Why not let us handle everything for you with our remote patch management tools. 

Your Microsoft Accredited IT Partner

As a Microsoft Partner we regularly undertake training courses to maintain our Microsoft accreditation and update our knowledge of the Microsoft product set that we supply and maintain.  

Technical End User Support

Our specialist team of highly skilled certified IT professionals provide expert assistance. Our remote support service is the ideal supplement, without the expense and disruption of employing IT staff. Our managed service desk provides additional technical support to your end users. Our dedicated IT support teams provide the trusted, technical and professional support you need. Our Remote IT Support service delivers a fast, efficient and cost-effective solution for addressing the majority of IT support issues – over 90% of helpdesk queries are fixed remotely by our support helpdesk without the need for an on-site visit by one of our engineers.

Whether you’d like us to work with your in-house IT department, or be a fully managed outsourced team that you can call upon at any time, we’ll tailor our support service to your business. You’ll be able to rely on us to detect and prevent any issues before they impact your business, and most importantly, you’ll maximise performance while keeping costs low. We can manage the entire end-user computing experience from beginning to end, sourcing and configuring equipment as part of a turnkey solution that covers maintenance and remote support.

To see more - arrange a free business review

Contact us

Get in touch on 01384 400 600  /  email info@syscom.co.uk  /  submit an online enquiry form

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