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Customer Support

We provide our customers with a comprehensive support, maintenance and upgrade service for any hardware, if required, and our software applications. Our online support centre allows you log and monitor any support cases as well as request enhancements.

Our dedicated support help desk, led by our customer services manager, works with our internal development and technical teams to ensure you receive first class customer service.

In summary, our support centre has the resources and facilities to provide a range of expert services as outlined below.

Our support help desk aims to...

  • diagnose, fix software faults and attend data
  • maintain and manage application software
  • advise on operation systems and utility software
  • maintain systems and programming documentation
  • provide regular software and documentation updates
  • offer on-site support where necessary
  • guarantee four hour response
  • provide telephone support and assistance
  • offer a comprehensive remote diagnosis service