Client
Log-In
Log-In
|
01772 252512 01253 316333 |
|
|
01772 252512 01253 316333 |
It is no coincidence that a major factor in Syscom’s success has been the support received from all our Customers. We understand the importance of this support and work very hard in maintaining Customer confidence, loyalty and satisfaction and believe this is why Syscom is continuing to become the number one choice for organisations when looking to outsource their IT support services.
Case Study - International Lighting Manufacturer - Maintenance & Support Services
In 1998 our client was experiencing slow access across their network and approached Syscom to investigate what was causing the problems.
Syscom analysed their current usage and IT infrastructure and resolved the slow running by a mixture of new hardware, software and re configuration of their network. We have been their IT Department ever since, overseeing their fast expansion to multiple servers, doubling the number of PC’s and users. Setting up remote access communications to branch offices and supporting older legacy software.
Their systems now comprise of Microsoft Windows 2003 SBS Software running on a Hewlett Packard ML350 Quad Core Xeon Server which provides the Firewall Exchange email, anti virus and system security. A HP file and Print Server running Windows 2003 which includes Symantec Backup Exec and tape drives capable of backing up their entire data drives. Another windows 2003 server which runs Lightspeed allowing them to monitor and control their network providing Data security, Anti Spam protection, Enterprise reporting, Web Content Filtering and an email journal.
Case Study – Bespoke Software Development
Our Client manages public houses on behalf of breweries. They were currently managing 20 Pubs but were expanding to managing 100+ pubs.
In 2008 Our client approached Syscom to help with building their IT infrastructure amid large growth. Syscom analysed the current IT infrastructure, investigated the current and future requirements and began putting into process an upgrade path from a few PC’s to a Full IT Network including Windows Server, Firewall, Microsoft Office Exchange Email system, Anti Spam, Anti Virus, Remote access and Remote emails.
Additionally we were tasked with providing a Software solution which would take their current unstructured manual processes and develop a Structured Software Solution which would put the information regarding every Pub they managed instantly at their fingertips. On top of all this Publicana was in the process of moving to custom built offices and therefore need our cabling and networking services to ensure the new offices had the necessary network, telephone and power points located in the correct positions for desk placements. They also needed a Communications and Server cabinet installing and configuring.
The Software
The software runs on a MS SQL Server and is written in .NET. It provides all the information to allow the ring around staff to phone each of their assigned pubs and ask the manager their bankings, weekly takings and expenditure. Banking figures are automatically checked against bank statements which are imported from the web and confirmed as being correct or otherwise.
This information is then automatically collated each month to provide a profit and loss statement for each pub. Additional information is kept on each pub such as equipment hire details, Staff wages, Utility Bills, Office Costs and Stocktaking reports. All of the information is available on the web to Area Managers who are then able to set budgets and check costs. Invoices for our clients costs for each pub are automatically generated and printed for their corresponding breweries. The amounts are automatically sent into Sage Line 50 accounts to their relevant nominal accounts. Sage Payroll is used to pay the staff. The monthly amounts are imported into the database to be collated into the Profit & Loss report.
Case Study – Chemicals Manufacturing Company. - Maintenance & Support Services
Our client first approached Syscom regarding support and maintenance in 1997, 12 years ago and as so many of our customers do have never had the need to go elsewhere.
In that time their I.T needs have grown exponentially and Syscom has been there to provide consultancy and support of new solutions and products. In the early years the I.T infrastructure consisted of Unix Servers and dumb terminals with the odd pc. Now we have Multiple windows servers running on Hewlett Packard Quad Core Xeon Servers with approximately 100 PC’s.
We have installed MS Exchange Servers, SQL Solutions, Firewalls, Disaster Recovery Servers, Fax via Email Solutions, Staff time recording systems, Remote office communications. We have upgraded systems from Windows NT to Windows 2000 and then again to Windows 2003. We have Decommissioned Unix servers and windows servers ensuring uptime is the priority, working evenings and weekends where appropriate.
We have built a rapport with the clientsl staff and managers and Syscom IT support is considered their I.T Department.
Here is what Our clients company accountant says about Syscom:-
“Syscom provides us with an IT department that would be far more expensive if it were brought in-house. The value for money is exceptional ... The provide a fast efficient service to problems, excellent advice and solutions to our business requirements”
Case Study – Blackpool Football Club Sage Installation
In 2010 Blackpool Football Club were on the verge of promotion to the Premiership and were in need of replacing their outdated accountancy software and upgrading their systems.
Despite heavy competition from large Manchester based IT company's Syscom won the order to install Sage 2010 Financial Controller. Furthermore their current accounts department IT infrastructure required a major ovehaul and this involved the installation of a Windows Server along with Microsoft Exchange and Firewall.
The older accounts software data was moved onto the new server with the old accounts software and Sage setup onto newly installed PC's. Disruption was kept to a minimum whilst the staff were able to still utilise their older accounts software and learn the new procedures within sage without having to change to different systems.
This more professional email system was incorporated to provide everyone with a more personel and business related email address. A broadband supplier was chosen to give BFc a value for money internet connection and this was connected to the network via the firewall.
The installation and upgrade has gone so smootthly, Syscom are now adding further systems to the accounts department as additional benefits of the network we have installed are becoming realised.
Accreditations
